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First reply is slow.
Replies that arrive after the patient's moved on rarely convert.
Every one that goes unanswered is a booking that went elsewhere.
No new software. No extra staff.
Or email hello@helodesk.co
Setup begins within 48 hours.
From the first Instagram DM to a confirmed booking and a clinic alert to your team. No edits.
A typical clinic eliminates roughly 0 daily micro-tasks within the first month on HeloDesk.
Replies that arrive after the patient's moved on rarely convert.
A rushed, half-templated reply doesn't read like the brand they saw on Instagram.
Context gets lost between channels, so the patient repeats themselves, and notices.
Your clinic closes at 7. The enquiries don't. HeloDesk replies the moment they land, in your voice, so a 9pm DM is a booking, not a miss.
Across DMs, web, and SMS, answered before the patient closes the tab.
Trained on your existing replies and clinic voice. Reads like your best front-desk day, on the worst day of the week.
Context, intent, and next step all on the patient record before your team picks it up.
No migration weekend, no consultants, no learning curve. Most clinics are live within a week of the walkthrough.
Instagram DMs, WhatsApp, web chat, SMS, email. HeloDesk listens in one place, so the first reply lands fast, wherever the enquiry arrived.
We train on your past replies, treatment menu, and pricing posture. Sensible defaults mean most clinics touch fewer than ten settings.
Replies, intake, and bookings now run on one rail. Your team feels the difference by the first lunch break.
DMs, web chat, SMS. All answered before the patient cools.
CorePatients self-book the right treatment with the right provider, without you choreographing every step.
CoreForms branch by treatment, prefill from the chart, and arrive parsed, not as a stack of PDFs.
CoreDeposits, no-show fees, and aftercare payments, handled in the same view as the appointment.
CoreSee where enquiries drop off. Slow replies, dropped DMs, ghosted consults. Weekly digest, not another dashboard to check.
InsightsEncrypted at rest and in transit. Audit logs, role-based access. UK & EU residency. DPAs available on every plan.
SecurityThe first reply is part of your brand. Every message either builds trust or quietly chips at it.
HeloDesk protects that first reply, in your clinic's voice, cleanly routed, every time.
Built for UK aesthetic clinics. Founding places are limited.
Book a 15-minute call →15 minutes with a founder. We replay a slice of your last week's DMs through HeloDesk so you can feel the difference before committing to anything.
Setup begins within 48 hours of the call.
We tune on your existing replies, treatment menu, and brand voice. The first week is supervised. Your team can edit or approve any reply before it sends. Once tone is calibrated, you can let it run autonomously on the categories you trust.
HeloDesk sits in front of them. Calendar, intake, billing, and chart all keep working. HeloDesk handles the front-door reply and hand-off. No migration weekend.
Voice tuning, channel connections, intake form mapping, deposit / no-show policy setup, and a supervised soft-launch.
Encrypted at rest and in transit. UK & EU data residency. Role-based access and full audit logs. DPAs available on every plan.
Founding clinics start on a 3-month minimum. After that it’s month-to-month, cancel any time.
